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Help Center/Troubleshooting

Troubleshooting

Fix common problems with feeds, matching, the Shopify embed, integrations, search, popups and billing.

Articles

7 articles in troubleshooting

Fix no products in results

When a quiz result shows no products, use the Match products tab to find the answer rule or global filter that excludes everything, and loosen it.

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Fix feed import errors

Find a failed product feed under Products, Feeds, fix the usual causes such as unreachable URLs, unpublished Google Sheets or changed columns, and sync again.

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Fix the Shopify app embed not showing

Turn on the Bluebarry Core Script app embed and check the right theme block when a quiz button, popup, product check or product chat does not appear on Shopify.

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Fix search, popups or product chat not showing

Quick checks when search does not take over your search box, a popup does not appear, or product chat is missing on your store, and how to test.

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Fix Klaviyo sync issues

Find out why a shopper is missing or not subscribed in Klaviyo or a flow does not start, using sync status, the Klaviyo settings and consent history.

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Fix landing page domain verification

When a custom landing page domain stays on Pending, compare the DNS records in Landing pages, Settings with your provider and fix the usual mistakes.

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Fix sign-in and billing issues

Check your organization and team membership, find billing and invoices under Settings, and learn where to manage a plan billed through Shopify.

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Other topics

Getting startedQuiz builderQuiz matching and resultsLaunch and embedSearchProduct chatPopupsRecommendationsCollection pagesExperimentsProduct dataAudience and personalizationAnalytics and reportingShopifyEcommerce platformsIntegrations and automationDeveloper platformLanding pagesAccount and billing

Can’t figure it out? We probably can.

Every article here was written by the people who built the product. If one of them still leaves you stuck, tell us and we’ll fix it.

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bluebarry

Bluebarry is the AI personalization platform for ecommerce, built for beauty brands, health brands and big catalog stores. Bluebarry captures shopper profiles with quizzes, popups, product finders and more, then adapts your store, recommendations and post purchase funnels to each visitor's profile. We work with major brands like Meroda, Loye Cosmetics and Decathlon. Bluebarry works on every ecommerce platform, from Shopify, Magento and WooCommerce to CCV Shop, and is live within minutes.