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Help Center/Product chat

Product chat

Give shoppers an AI assistant that answers product questions and helps them choose from your catalog.

Articles

5 articles in product chat

Product chat overview

What the product chat does for your shoppers, how it answers from your catalog, its display modes, and how it works with quizzes and the cart.

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Set up product chat

Set the scope, instructions, starting questions, products, pricing and look of your AI shopping assistant, then save and switch it on.

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Install product chat on your store

Add product chat to Shopify, WooCommerce, CCV Shop, Magento or any other storefront, place it above your product grid, and check that it is running.

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Add page rules to product chat

Change the chat's greeting, guidance, follow-up questions, products and design on specific pages, and share a test link with your team.

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Review product chat conversations and insights

Test the chat in Preview, read shopper transcripts, fix missing product information, and understand clicks, cart additions and assisted orders.

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Other topics

Getting startedQuiz builderQuiz matching and resultsLaunch and embedSearchPopupsRecommendationsCollection pagesExperimentsProduct dataAudience and personalizationAnalytics and reportingShopifyEcommerce platformsIntegrations and automationDeveloper platformLanding pagesAccount and billingTroubleshooting

Can’t figure it out? We probably can.

Every article here was written by the people who built the product. If one of them still leaves you stuck, tell us and we’ll fix it.

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bluebarry

Bluebarry is the AI personalization platform for ecommerce, built for beauty brands, health brands and big catalog stores. Bluebarry captures shopper profiles with quizzes, popups, product finders and more, then adapts your store, recommendations and post purchase funnels to each visitor's profile. We work with major brands like Meroda, Loye Cosmetics and Decathlon. Bluebarry works on every ecommerce platform, from Shopify, Magento and WooCommerce to CCV Shop, and is live within minutes.